Shipping & Returns
Shipping + Postage
When will my order be dispatched?
If you place your order before 2pm we will dispatch the same day and those after 2pm, the following day. Any orders placed on a Friday after 2pm be dispatched on Monday.
Over bank holidays orders will be despatched from the 1st working day onwards after the holiday.
*During busy periods We will endeavour to dispatch your order within 24-48 hours.
What are my delivery options?
| Country | Delivery Information |
| UK & NI | £3.95 (3-5 working days) FREE on orders over £40 Priority - £5.95 (1-2 working days) |
| Republic of Ireland |
£5.95 (1-2 working days) FREE on orders over £40 |
| Europe |
£7.95 (7-10 working days) FREE on orders over £50 |
| Australia & New Zealand | £15 (15-20 working days) |
| USA & Canada | £15 (15-20 working days) |
| Rest of World | £20 (15-20 working days) |
Can you ship to a PO box address?
We are currently unable to process orders to a PO Box address. Please ensure that you supply a delivery where someone will be available to accept your parcel.
Have an issue with your order?
Please contact our Customer Service Team. They are available 9-5 Monday to Thursday and 9-4 on Friday.
You can get in touch with our Customer Service Team via Live Chat, by emailing info@he-shi.eu, or call +44 (0) 28 9044 9744.
Import + Export Duties
If your delivery address is outside the UK you may be subject to any import duties and/or taxes, which are levied once a shipment reaches the destination country. Any additional charges for customs clearance must be borne by the customer.
The customer agrees that as the importer of record of any goods order you will comply will all applicable laws and regulations of the country in which the goods are to be received. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Faults
You should inspect the products immediately on delivery and notify us within 48hours of any damaged items, defects or discrepancies. Any damaged or faulty goods should be returned within 14 days for replacement.
We strongly advise that any returns should be made by recorded delivery, registered post or courier to cover the value of the goods. We cannot be held responsible for undelivered packages.
Returns Policy
You may return only new, unopened items (unless damaged) within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds exclude any shipping costs to send and return goods back to us.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Cancellation after dispatch cannot be accepted.
Please make returns, along with order confirmation slip to:
He-Shi Enterprises Ltd T/A 4Beauty Group
Block B, Carryduff Business Park
Carryduff
Belfast
BT8 8AN
Northern Ireland
Tel: +44 (0) 28 9044 9744
Email:info@he-shi.eu