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Shipping & Returns

Payment Methods

All credit/debit cards are processed using our payment service providers, Sage Pay or Pay Pal. This ensures that our customer's transaction data is kept secure at all times.

Paying by credit/debit card is fact and easy, simply enter your details when prompted during checkout. Unfortunately we cannot accept American Express of Cheques.

Delivery

Please supply a delivery address where someone will be available to accept your parcel. We will endeavour to dispatch your order within 24-48 hours.

We will dispatch all orders received by 1pm the same day and those after 1pm the following day. Please note that orders placed on a Friday after 1pm will not be dispatched until Monday. Over bank holiday weekends orders will be dispatched on from Tuesday onwards.

Shipping + Postage

Shipping charges are determined by destination, item weight, packaging and value of order. Any UK order valued at £40 and over will have free shipping which will deliver to UK Mainland, Channel Islands, Isle of Man and Northern Ireland only. Exceptions to free UK free shipping - will not include orders weighing over 4kgs. Professional items at times may cost more to ship, depending on country of destination. If this occurs a member of He-Shi customer services team will contact you to advise of the shipping costs involved.

 

UK

UNSIGNED FOR

£2.95 - up to 1kg UK (Royal Mail 2nd Class)                                        

£5.95 - 1001-2kg UK (Royal Mail 1st Class)

All orders over 2kg will always be paid and shipped with a 'Signed For' price option as per below

SIGNED FOR

£3.95 - up to 1kg UK (Royal Mail 1st Class)                                         

£6.95 - 1001g-2kg UK (Royal Mail 1st Class)

£10.95 - 2001g-4kg UK (Royal Mail 1st Class)

£20.95 - 4001g+ (Royal Mail 1st Class)


Republic of Ireland + Europe

UNSIGNED FOR

£3.95 - up to 500g ROI + Europe (Royal Mail Europe Small Packet)      

£7.50 - 500g-1kg ROI + Europe (Royal Mail Europe Small Packet)        

All orders over 1kg will always be paid and shipped with a 'Signed For' price option as per below

SIGNED FOR

£9.10 - up to 500g ROI + Europe (Royal Mail Intl Signed For)              

£12.65 - 501g-1kg ROI + Europe (Royal Mail Intl Signed For)             

£18.10 - 1001g-2kg ROI +Europe (Royal Mail Intl Signed For)

£30.00 - 2001g-5kg ROI + Europe (Royal Mail Intl Signed For)

£45.00 - 5001g ROI + Europe (Royal Mail Intl Signed For)

Rest of the World (Zone 1 + 2)

UNSIGNED FOR

£7.95 - up to 500g ROW (Royal Mail Airmail Unsigned For)                 

£12.50 - 501g-1kg ROW (Royal Mail Airmail Unsigned For)                 

All orders over 1kg will always be paid and shipped with a 'Signed For' price option as per below

SIGNED FOR

£13.10 - up to 500g ROW (Royal Mail Intl Signed For)                        

£17.65 - 501g-1kg ROW (Royal Mail Intl Signed For)                         

£25.10 - 1001g-2kg ROW (Royal Mail Intl Signed For)

£60.00 - 2001g-5kg ROW (Royal Mail Intl Signed For)

£75.00 - 5001g ROW (Royal Mail Intl Signed For)

(Zone 1 - Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia Herzegovina, Canary Islands, Croatia, Faroe Islands, Georgia, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Leichtenstein, Macedonia, Moldova, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Tajikstan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City States)

(Zone 2 - Australia, America, Belau, British Indian Ocean Territory, Canada, Christmas Island (Indian Ocean + Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antartic Territorym, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antartic Territory, Niue Island, Norfolk Island, Norwegian Antartic Territory, Papua New Guinea, People's Democratic Republic of Laos, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa)

(All shipping costs exclude VAT)

 

Import + Export Duties

If your delivery address is outisde the UK you may be subject to any import duties and/or taxes, which are levied once a shipment reaches the destination country. Any additional charges for customs clearance must be borne by the customer.

The customer agrees that as the importer of record of any goods order you will comply will all applicable laws and regulations of the country in which the goods are to be received. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Returns Policy
You may return most new, unopened items within 28 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds exclude any shipping costs to send and return goods back to us.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Cancellation after dispatch cannot be accepted.

Faults

You should inspect the products immediately on delivery and notify us within 48hours of any damaged items, defects or discrepancies. Any damaged or faulty goods should be returned within 14 days for replacement.

We strongly advise that any returns should be made by recorded delivery, registered post or courier to cover the value of the goods. We cannot be held repsonsible for undelivered packages.

Please make returns, along with order confirmation slip to:

He-Shi Enterprises Ltd.

Block B, Carryduff Business Park

Carryduff

Belfast

BT8 8AN

Northern Ireland

Tel: +44 (0) 845 0775842

Email: info@he-shi.eu


 

 




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